Services
The best way to help is to let your doctor's office know that our pharmacy will be contacting them for information. This helps ensure they respond to our request promptly.
It is a process required by many insurance companies before they will agree to cover a specific medication. They require your doctor to provide additional information to justify why you need that particular drug.
The timeline can vary widely depending on your doctor's office and your insurance company. It can sometimes be resolved in a day or two, but complex cases can take longer. We will work to resolve it as quickly as possible.
Insurance plan formularies, which are the lists of covered drugs, can change from year to year. A medication that was previously covered might suddenly require a new prior authorization when your plan renews.
If a prior authorization is denied, we will notify you and your doctor immediately. At that point, we can work with your physician's office to either appeal the decision or help identify an alternative medication that is both effective for your condition and covered by your insurance plan.
Testimonials
Member Feedback & Reviews
Hear what your Pottstown neighbors say about our friendly service, fast refills, and welcoming atmosphere.
Just had a great experience obtaining supply in medical supply dept and Bobby went the extra mile. He was efficient and knowledgeable and fantastic follow through of keeping me informed as he located best product for circumstances. What a great example of customer service and knowledge!
Juli
Very knowledgeable employees, everyone has a great attitude ,eager to assist you in every way, after you start getting your medication there they remember your name and what you need
Joseph
I needed to replace my CPAP mask and strap, but I'm not currently followed by a sleep doctor. Staff helped me find a mask that happened to be on clearance that I could afford out of pocket, saving me hundreds of dollars! I believe the name of the person that helped me was Andrea, and because of how great she was, I'll be back. The store itself is nice, and I enjoyed browsing.
Angela
I needed a knee scooter after breaking my ankle. Bobby was pretty busy, but took great care of me. He took time to listen, explain how to operate and collapse it, then helped me out to my car. Very personable as well!
