Privacy Policy
Professional Pharmacy & Convalescent Products Privacy Policy
At Professional Pharmacy & Convalescent Products we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, mobile app, or in store services.
Information We Collect
Personal Information
We may collect personal information directly from you, which can include:
- • Contact Information: Name, email address, phone number, and mailing address.
- • Account Information: Username, password, and other login details.
- • Payment Information: Credit card details, billing address, and transaction history.
- • Health Information: Prescription details, medication history, and insurance data.
Non Personal Information
We may also collect non personal information about your interactions with our Services, including:
- • Usage Data: IP address, browser type, operating system, access times, and pages visited.
- • Device Information: Device type, unique device identifiers, and mobile network information.
- • Location Data: General location based on IP address or GPS (with your consent).
How We Use Your Information
We use the information we collect for purposes such as:
- • Providing, maintaining, and improving our Services.
- • Processing transactions and managing billing.
- • Filling prescriptions and coordinating patient care.
- • Communicating with you about your account and our Services.
- • Responding to inquiries and providing customer support.
- • Analyzing usage patterns to enhance user experience.
- • Sending marketing and promotional messages with your consent.
How We Share Your Information
We may share your information in the following situations:
- • Service Providers: With third party vendors and partners who perform services on our behalf.
- • Business Transfers: In connection with a merger, acquisition, or asset sale under appropriate confidentiality agreements.
- • Legal Requirements: To comply with laws, enforce our terms, or protect our rights, safety, or property.
- • Consent: With your consent or at your direction.
Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. We follow HIPAA requirements, use PDMP practices for controlled substances, and follow PCI DSS standards for card payments. No internet or electronic storage method is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- • Access and Update: You can access or update your personal information through your account settings or by contacting us.
- • Opt Out: You may opt out of marketing communications by following the unsubscribe instructions in those messages.
- • Data Portability: You may request a copy of your personal information in a structured, machine readable format.
- • Deletion: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have unintentionally collected such information, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. If material changes occur, we will notify you by email or through a notice on our Services before the changes take effect. We encourage you to review this Privacy Policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: Professional Pharmacy & Convalescent Products, Ltd. 920 N Charlotte St., Pottstown, PA 19464 Phone: 610 323 2115 Email: procarepottstown@gmail.com HIPAA Privacy Officer: Dawn Scherer Our HIPAA Notice of Privacy Practices dated July 10, 2020 is available on our website.
Chat with Us
Our support team is available during business hours
610-323-2115610-323-2334procarepottstown@gmail.comTestimonials
Member Feedback & Reviews
Hear what your Pottstown neighbors say about our friendly service, fast refills, and welcoming atmosphere.
Just had a great experience obtaining supply in medical supply dept and Bobby went the extra mile. He was efficient and knowledgeable and fantastic follow through of keeping me informed as he located best product for circumstances. What a great example of customer service and knowledge!
Juli
Very knowledgeable employees, everyone has a great attitude ,eager to assist you in every way, after you start getting your medication there they remember your name and what you need
Joseph
I needed to replace my CPAP mask and strap, but I'm not currently followed by a sleep doctor. Staff helped me find a mask that happened to be on clearance that I could afford out of pocket, saving me hundreds of dollars! I believe the name of the person that helped me was Andrea, and because of how great she was, I'll be back. The store itself is nice, and I enjoyed browsing.
Angela
I needed a knee scooter after breaking my ankle. Bobby was pretty busy, but took great care of me. He took time to listen, explain how to operate and collapse it, then helped me out to my car. Very personable as well!